New Look
The Brief
New Look, a well established retail chain, required a range of secure Credit, Gift, Staff and Euro Vouchers designed to revive and reinforce their branding. They sought after a high level of service and security throughout, from production of the vouchers, storage and fulfilment as well as secure web enabled ordering.
To maintain the level of security they requested the delivery of all vouchers via a secure carrier with face value insurance as well as both daily and weekly reports of the vouchers issued, their destination and invoicing for strong audit trails.
Our Solution
To meet the criteria set by New Look, Kalamazoo forged a dedicated team of professionals from our IT, Sales, Customer Services, Production and Finance departments to create a package suited to our customer’s specific needs.
After the collaboration and recommendations from all members of the New Look Account team a proposal was presented to them and given full approval.
The Result
Kalamazoo has now been providing New look for over 3 years and have produced over 5 million highly secure vouchers. By understanding New Look’s deadline and quality driven approach we have been able to create a tailor-made solution that complements their requirements. During the course of this relationship, both Kalamazoo and New Look have honed the details of the service, to meet and deliver a first class service.
With our dedicated sales and internal account manager Kalamazoo continues to proactively recommend improvements to meet their developing needs.
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